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Refund Policy - Prestashop Themes |Shopify Theme | Prestashop 9 | Shopify Memebership

Refund Policy

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At ApolloTheme, we value our customers and strive to deliver high-quality themes and modules for PrestaShop 9.x, PrestaShop 8.x, and Shopify. To ensure transparency and customer satisfaction, we have established the following Refund Policy:

1. Eligibility for Refunds

You are eligible for a refund in the following cases:

  • The purchased product is defective or not functioning as described.

  • The product has critical issues that cannot be resolved by our support team.

  • Duplicate payments or accidental multiple orders.

2. Non-Refundable Cases

Refunds will not be issued if:

  • The product was downloaded and used successfully but does not meet your personal preferences.

  • Issues arise due to incorrect installation, server misconfiguration, or conflicts with third-party modules not provided by ApolloTheme.

  • You simply changed your mind after purchase.

3. Refund Request Procedure

  • To request a refund, please contact our support team within 14 days of purchase.

  • Provide your order number, product name, and a clear explanation of the issue.

  • Our support team will first attempt to resolve the problem. If the issue cannot be fixed, a refund will be processed.

4. Refund Processing

  • Approved refunds will be issued to your original payment method within 7–10 business days.

  • Any transaction fees from payment providers (if applicable) may be deducted.

5. Contact Us

If you have questions regarding this Refund Policy, please reach out to our support team:
📧 apollotheme@gmail.com